Frequently Asked Questions

When will my order arrive?

It depends on the shipping company you choose and the carrier responsible for delivery. We work with a variety of carriers in major cities, and delivery typically takes 1 to 3 days from the time your order is placed and confirmed.

Do you offer international shipping?

Currently, our contracted shipping companies provide delivery within the country and to a select group of cities listed on the delivery page, which displays all cities served by the shipping company’s representatives.

You can request international shipping from our store team via WhatsApp to get information on product weight and pricing from international shipping agents not currently registered with the store.

What if the product has a manufacturing defect?

Please refer to our Return Policy to review the terms and conditions for returns and exchanges. In the event of a manufacturing defect where a return has been approved, the company will cover the shipping costs, and the customer will be responsible for return shipping costs; however, the cost of the product will not be charged to the customer, in accordance with our Return Policy.

I’d like to place a bulk order. Is there a discount?

The store offers delivery for bulk orders, and there’s a discount of 10–20% on certain products. You can contact us directly through the “Contact Us” page to inquire about quantities and discounts.