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Privacy Policy

Privacy Policy

Our website respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also sets out the measures we take to ensure the confidentiality of your information. Finally, this policy sets out the options available to you regarding the collection, use and disclosure of personal data. By visiting the website directly or via another website, you consent to the practices described in this policy. Protecting your data is very important to us. Consequently, your name and other information relating to you will be used as set out in the Privacy Policy. We will collect information where necessary or where it is directly relevant to our dealings with you. We will retain your data in accordance with the law or for the purposes for which it was collected. You can browse the website without having to provide any personal data. Your identity remains anonymous throughout your visit to the website and will only be disclosed if you have a personal online account on the website which you access using a username and password.

 

1 – The data we collect:

We may need to collect your personal information if you wish to place an order for a product on our website. We collect, store and process your data as necessary to fulfil your purchase from our website, to safeguard against any potential claims that may arise in the future, and to provide you with the services we offer. We may collect personal information including, but not limited to, your name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, payment details and payment card details. We use the information you provide to enable us to process your orders and to provide you with the services and information offered on our website that you request. Furthermore, we will use the information you provide to manage your account with us, to verify the financial transactions you carry out online, to audit data downloads from the website, to identify website visitors, and to develop and customise the design and/or content of the website’s pages for users. We carry out various demographic surveys and send users useful or requested information – for example, information about products and services – provided you have not objected to being contacted in this regard. We may contact you by email to provide you with details of other products and services if you wish; if you prefer not to receive any promotional or marketing communications, please opt out at any time. We may pass on your name and address to a third party for the purpose of delivering your order (for example, a delivery driver or supplier). We may store details relating to your current order on our website, but for security reasons we cannot retrieve them directly. By logging into your account on the website, you can view information and details of purchases you have made or will be making shortly. You can also manage your address details. You must also undertake to treat your personal data with the utmost confidentiality and not make it available to any unauthorised third party. We accept no liability arising from the misuse of passwords unless such misuse results from an error on our part.

Other uses of your personal information

We may use your personal information in opinion polls and marketing research, subject to your consent, for statistical purposes whilst ensuring its complete confidentiality; you are entitled to opt out at any time. We do not send any responses to third parties. Your email address will not be disclosed unless you wish to take part in competitions. We store survey responses in a location completely separate from your personal email. We may send you information about us, our website or other websites, our products, sales, promotional offers, newsletters and other matters relating to our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click on the ‘Unsubscribe’ link in any email sent to you, and we will stop sending you this information within seven working days (every day except Saturdays, Sundays and national and religious holidays) of receiving your notification. We may contact you to clarify any information that is unclear. We may use certain data, whilst fully maintaining privacy and confidentiality on the website, for other purposes, including verifying users’ locations and tracking their visits to the website or the links contained in the email whilst they are subscribed to receive it, and to provide such anonymised data – which does not allow your actual personal identity to be determined – to third parties, such as publishers, for example. However, this data will not lead to your identification (as it is non-identifiable).

Competitions

In relation to any competition, we use the data to notify winners and to publicise our offers. You can find further details on the terms and conditions for each individual competition.

Other Parties and Website Links

We may pass on your information to other companies within our group or to our agents and contractors to assist us with related transactions in accordance with the terms of our Privacy Policy. For example, we may use a third party to help us deliver products to you, collect payments from you, use your information for statistical and marketing research purposes, or to assist our customer service team. We may need to share information with third parties for the purposes of fraud prevention and credit risk mitigation. Should our company or part of it be sold, we may be required to transfer our databases, which include your personal information. Except as set out in this Privacy Policy, we will not sell or disclose your personal data to third parties without your prior consent, unless this is necessary for the purposes set out in this Privacy Policy, or if we are required to do so by law. The website may contain third-party advertisements, links to other websites or frames from other websites. Please note that we are not responsible for the privacy policies of any third parties or the content of such policies applicable to other websites, nor are we liable to any third party to whom we transfer your data in accordance with this Privacy Policy.

 

2 – Cookies

Accepting cookies is not a prerequisite for visiting the website. However, please note that you will not be able to use the ‘shopping basket’ functions on the website or place any orders without enabling cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages on the website. Your browser stores these files on your computer’s hard drive. Cookies can be used to identify your IP address, which saves you time when you are on the website or wish to visit it. We use cookies to ensure your convenience whilst browsing this website (for example, to remember your identity when you wish to edit your shopping basket without having to re-enter your email address) and not to obtain or use other information about you (for example, for targeted marketing purposes). You can set your browser to refuse cookies, but this may limit your use of the website. Please be assured that our use of cookies does not involve any personal or sensitive information and is free from viruses. This website uses Google Analytics, a service provided by Google for analysing website traffic. To analyse how users use the website, Google Analytics relies on cookies, which are text files placed on your computer. Google will transmit the information generated by the cookies regarding your use of this website (including your IP address) to servers in the United States, where it will be stored. Google will use this information to evaluate your use of the website, to compile reports on website activity for the website operators, and to provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, but please note that if you do so, you may not be able to use the full functionality of this website. By using this website, you consent to Google processing your data in the manner and for the purposes set out above.

 

3. Safety

We use appropriate security technologies and procedures to prevent any unauthorised or unlawful access to, loss of, or destruction of your information. When we collect data via the website, we store your personal information in a database on a secure server. We use firewall systems on our servers. When we collect payment card details electronically, we protect them using encryption, such as Secure Sockets Layer (SSL). This makes it difficult for any hacker to decrypt your information, although we cannot guarantee 100 per cent security. We strongly advise you not to send your full credit card or debit card details when communicating with us electronically without encryption. We have physical, electronic and procedural safeguards in place to protect the collection, storage and disclosure of your information. Our security procedures mean that we may occasionally ask you to verify your identity before we disclose your personal information to you. It is your responsibility to protect your password and your computer from any unauthorised use.

 

4 – Customer rights

If you have any concerns about your data, you have the right to request access to the personal data we hold about you or that you have previously provided to us. You also have the right to ask us to correct any inaccuracies in your personal data, and we will do so free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.